Yes. We recommend that you register for an account to start ordering. Please make sure you register your complete shipping address, including Barangay and Provinces. We also suggest to include your real Instagram Account. London Trolley may contact you from time to time.
This is determined by your shipping destination. IF you’re buying within United Kingdom or within Europe, you will be charged in GBP. If your local currency is unavailable, your order will be charged in USD by your local bank for a competitive exchange rate. Useful current exchange rate is provided on the Home Page upper right corner just below the Sign In area.
If you pay by debit card or credit card, London Trolley will take payment at the point your order is placed on our site. Offline payments should be settled within 24 hours after submission of orders.
For your safety, security checks are taken on all payments made to us at the time of purchase and is FCSI compliant.
For offline payments, Clients are required to contact London Trolley after submission of orders. That is why it is recommended to provide your real Instagram account when you register. We will in return, contact you on how to settle your due. It is the client’s responsibility to pay within 24 hrs after submission of order/s. London Trolley has the right to cancel your orders after this time if no payment is made.
Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. We do not share your details to third parties.
100%. Our offering is expertly curated from the best luxury fashion within UK and EU and we guarantee all items are authentic as these are being handled properly and carefully by our Founder.
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.
Unfortunately, no. We don’t offer same-day delivery. However, all items marked as ON HAND PH will be dispatch accordingly on the same week of payment.
Your order will be carefully packaged in a protective London Trolley box — with branded dust bags or boxes if provided by the Brand — to ensure it arrives to you in great condition. However, we do not offer paper bags. Unless otherwise stated, we do not give any warranty.
London Trolley ships on a DDP (Delivery Duties Paid) basis.
This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout. For multiple purchase, we will advise the buyers via email if you need to pay more for the shipping fee charges as our system only allows one shipping fee. You will need to pay the additional cost via over the counter deposit before shipping of your item.
All items are final once purchased and paid. STRICTLY NO CANCELLATIONS OF ORDERS. We do not offer product exchange or refunds. The buyer is held liable once order is submitted.
On some occasions, Client may be able to place a product in shopping and submit an order for processing, but eventually London Trolley may subsequently cancel due to product unavailability. Most of our products are pre order, it may sell out quickly thus product is no longer available. Clients agree that London Trolley may cancel your order after you have received an Order Confirmation without penalty. London Trolley will credit your account and you can use this for your next purchase.
Once your order is confirmed, we'll dispatch it within 5 -10 business days. Delivery takes 2-3 weeks after dispatch. Due to Covid Virus, all shipments are subject to delay by our affiliated Couriers.
An estimated delivery date will be provided.
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